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Customers and Users

Understanding how customers and users behave is crucial to the development of new digital products and services. Individual consumers behave very differently from corporate users; knowledge-focused users are different from both these groups.

Featured article:

Cisco predicts huge growth in internet traffic

The recently-released Cisco Visual Networking Index (VNI) Forecast projects that global IP traffic will grow at a combined annual growth (CAGR) of 46% from 2007-2012, nearly doubling every two years. This will result in an annual bandwidth demand on the world's IP networks of approximately 522 exabytes, or more than half a zettabyte, if your vocabulary stretches to that!

Sarita Jones, 22 September 2008

SaaS changes the rules for Software

SaaS is a disruptive business and software delivery model that challenges the well-established core enterprise software vendors and creates opportunities for new players to enter markets previously beyond their reach. The SaaS market in 2007 was worth just over $9 bn, compared to a total global... More »

Uday Phadke, 26 November 2007

MyHeritage buys UK family tree site Kindo

MyHeritage, the family tree site has acquired Kindo, a genealogy 2.0 site based in Putney, London, UK, which will also now become MyHeritage's London office. More »

Sarita Jones, 23 September 2008

MyHeritage raises $15m

MyHeritage, the Tel-Aviv, Israel based site, which claims to be the second largest online destination for families, has received a $15 million in second-round funding from Index Ventures' London office. More »

Michelle Wong, 09 September 2008

Cisco buys Pure Networks for $120m

Cisco has bought Pure Networks, a Seattle, USA based provider of home networking-management software and tools, for $120m. Pure Networks' home networking-management solution allows users to easily set up and manage a home network and connect a range of devices, applications and services within a... More »

Reiko Uchida, 25 July 2008

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